Returns
Refund Policy
Last updated: February 2026
We want you to love every piece. If something isn't right, our concierge will resolve it personally.
30-Day Returns
Return eligible items within 30 days of delivery for a full refund.
Quick Processing
Refunds processed within 5–7 business days of receipt and inspection.
Return Eligibility
✓ Eligible
- • Items in original condition
- • Returned within 30 days
- • Original packaging where available
- • Items not matching description
- • Damage caused during transit
✗ Not Eligible
- • Items damaged after delivery
- • Returns initiated after 30 days
- • Custom or made-to-order pieces
- • Items showing post-delivery use
- • Final-sale items (clearly marked)
How to Return an Item
- Contact Us: Email [email protected] or call (347) 555-0288 with your order number and reason for return.
- Authorization: We issue a Return Authorization (RA) number within 1–2 business days.
- Pack with Care: Use original packaging where possible. For large items, we arrange professional pickup.
- Ship: Send via the provided label or scheduled freight pickup.
- Refund: Once received and inspected, refunds are processed in 5–7 business days.
Return Shipping Costs
- Our Error: Misrepresented or transit-damaged items — Nongeric covers all return shipping.
- Change of Mind: Customer is responsible for return shipping. For oversized pieces, we can coordinate freight pickup at cost.
Refund Method
Refunds are issued to the original payment method. Credit card refunds typically appear within 5–10 business days. Cash on Delivery refunds are issued via bank transfer or store credit.
Exchanges
Owing to the unique nature of our archive, exchanges for the same item are rarely possible. Our concierge will gladly help you identify a comparable piece from our active collection.
Need Assistance?
Write to [email protected] or call (347) 555-0288. You may also message us here.